FAQ & Help
A few answers to questions that may be helpful. More information is on our About Us page.
How do I place an order?
Our online menu is always open for orders, select items you wish to order with any preferences, select delivery/collection date and time, at the checkout select payment online or manual payment for cash. If you can't find a suitable timeslot, please contact us 01782 486976.
If ordering by telephone, please refer to the online menu, the pdf version is also available and updated periodically.
Please be aware that at very busy times we may not be able to accommodate, priority is given to early orders. We will not compromise on quality, each order is very important to us.
Am I able to collect or is it delivery only?
Yes, collections for pre-orders collections either via online menu or telephone. Please note that:
1)Security means the enterprise centre main gate is locked at certain times of the week and evenings. If we are expecting you, we will have the open.
2)Every cm of unit space is utilised for kitchen, food prep and storage. Standing/waiting area is not exist. Pre-ordered collections mean we prepare and cook your food ready for you to collect, so no waiting around for you.
Will My Order Arrive at the Exact Delivery Time?
I prep, cook alone and therefore delivery times are approximate. Every effort is made to get you your food within your time slot hot. On occasions, there may be delays, if severe we will be in contact with you. During busy times, we may request a change if possible.
Why Can I Not Find a Delivery Slot?
Our aim is to ensure that freshly cooked food from kitchen arrives to it's destination as efficiently as possible. Delivery/collection timeslots allow for food to be cooked and delivered.
Timeslots may not be available for later orders so please contact us if you wish to order.
Early Orders, Pre-Ordering Welcome & Advised
I work solo in a very small kitchen unit, producing good quality homemade food from high quality ingredients. Early orders helps me prepare and organise in advance and eliminates food waste.
I have very limited capacity so just as we book a table at our favourite restaurants to avoid disappointments.
Do You Have Printed Menus?
The pdf menu is updated periodically. Please check online menu for updates.
Why are Your Prices Cheaper than Other Places?
1) I work alone and do not have to pay for help.
2)I don't have the overheads that occur with being on the high street.
3)I use induction cooking which is far more energy efficient without compromising on wok heat.
4) Savings allow me to purchase good quality British produce and set menu prices competitively.
Can Menu Ingredients be Adapted & Changed?
Yes, a Special Request box should appear as you place your order, you can let us know of changes/preferences.
How do I Inform You of Allergies?
Complete the Special Request box to let us know of allergies. Most of our dishes contain wheat, sesame, nuts, crustaceans and other allergens. Please let us know if you have allergies and we will do our very best to accommodate or suggest alternatives.
Why Does the Food Taste & Look Different?
We do not use food colourings, artificial additives, flavourings, and emulsifiers in our food. Instead, we make a fragrant oil which forms the base of our cooking.
We also hope you enjoy what we produce without the need for additives.
We acknowledge that our food may not suit everyone, but we uphold our principles and will not consider adding such ingredients to our food. Please consider this prior to ordering.
Where is Your Allergy Info?
All allergen symbols are listed next to each dish on the online menu, please consider carefully. To discuss allergies, please contact us or use the Special Requests section when ordering.
Delivery Areas.
Map shows where we cover. Priority to pre-orders.